Company Profile

Established in 1997, Wex Photo Video has helped over 800,000 photographers and videographers achieve their goals. Wex’s dedication to service, expertise and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 19,000 products. The website is complemented by a specialist Customer Contact team, Showroom and extensive online content. Customers can contact Wex seven days a week by phone, email, live chat, social media or in person.

On 26th September 2017, Wex merged with Calumet Photographic’s UK business to offer a true omni-channel experience across our popular website, nine shops and Norwich-based contact centre. Fixation, the market-leading repair business owned by Wex, will continue to serve its loyal customer base of professional photographers from its Kennington home, as well as working closely with Calumet branches to offer repair services through the combined business.

Our Strategy

Expert Advice

We understand the importance of providing independent advice about photography equipment. We want to help you decide which gear is best for you; whether it's on the phone, via Live Chat, or with our extensive product reviews and guides written by professional photographers.

Convenience

Our commitment to holding stock and maintaining strong ties with Royal Mail & ParcelForce Worldwide means we can deliver your order the next working day (order by 6.30pm, Monday - Thursday). We offer flexible delivery options; allowing you to choose the date, time slot and a Saturday service for your convenience.

Extensive Range

With a range of over 19,000 different products, we have the broadest selection of photo and video equipment, optics and accessories in the UK.

Competitive Prices

Our dedication to building strong relationships with manufacturers means we are able to bring you the latest products at the best prices.

Multi-Channel

We operate a multi-channel approach to retail, offering you the choice of buying online, through our dedicated UK call centre, at our stores in cities across the country or via our specialist Corporate Sales Team.

The Wex Promise 

We want our customers to feel confident about every purchase they make with us. Whether it's a brand-new camera, or an item from our 'Pre-Loved' second-hand range.

We treat all our customers with the care and attention that is expected from the UK's biggest photo retailer.

We live by these promises.

 

Range

We sell over 19,000 items for the photo enthusiast. The majority are ready for same-day dispatch.

Wex offers the UK's widest range of equipment specifically for photographers.

Trust

We offer a '30-day Returns' policy on nearly every item*.

We even guarantee our 'Pre-Loved' second-hand goods with a 12-month warranty**. We want you to feel confident with your purchase.

Service

Wex has a reputation for unbeatable service. We treat everyone like our best customer; online, by phone or in person.

We pick, pack and ship every order with all possible care, and demand the highest standards of service from our delivery partners.

Value

Wex offers affordable, high-quality photo equipment, with no grey imports.

Wex offer many ways to get the right kit, including part-exchange, finance and second-hand. We add quality extras whenever we can.

Passion

Wex is a company of photographers. We believe photography is a life-enhancing activity.

We stay up-to-date on the very latest technology in photographic equipment and freely share our knowledge through workshops, seminars and opportunities to take great pictures.

*Our 30 day returns promise is subject to the goods being returned in 'as new' condition in the original packaging. We may make a deduction from a refund if the value of the item has diminished due to excessive handling or use.

We cannot accept returns of software, memory cards, DVDs, or pre-recorded videotapes that have been opened or used, in accordance with copyright protection laws. We also have to exclude items that are custom-made or special orders. This does not change your statutory rights.

**Our warranty on second-hand items applies to products sold in full working condition and not on items specifically described as being sold for "spares only". We will warn you that they are for 'spares only' in the description.

Company Information 

Wex Photo Video is a trading name of Warehouse Express Limited. Warehouse Express Limited is registered as company no. 03366976.

Our registered address is:
13 Frensham Road
Sweet Briar Industrial Estate
Norwich
Norfolk
NR3 2BT

Our VAT no. is 231 9471 12.