The Wex Promise

Our Promise to support photographers and videographers, from enthusiasts to professionals, is what makes us unique.

The Wex Promise 

We want our customers to feel confident about every purchase they make with us. Whether it's a brand-new camera, or an item from our 'Pre-Loved' second-hand range.

We treat all our customers with the care and attention that is expected from the UK's biggest photo retailer.

We live by these promises.

 

Range

We sell over 19,000 items for the photo enthusiast. The majority are ready for same-day dispatch.

Wex offers the UK's widest range of equipment specifically for photographers.

Trust

We offer a '30-day Returns' policy on nearly every item*.

We even guarantee our 'Pre-Loved' second-hand goods with a 12-month warranty**. We want you to feel confident with your purchase.

Service

Wex has a reputation for unbeatable service. We treat everyone like our best customer; online, by phone or in person.

We pick, pack and ship every order with all possible care, and demand the highest standards of service from our delivery partners.

Value

Wex offers affordable, high-quality photo equipment, with no grey imports.

Wex offer many ways to get the right kit, including part-exchange, finance and second-hand. We add quality extras whenever we can.

Passion

Wex is a company of photographers. We believe photography is a life-enhancing activity.

We stay up-to-date on the very latest technology in photographic equipment and freely share our knowledge through workshops, seminars and opportunities to take great pictures.

*Our 30 day returns promise is subject to the goods being returned in 'as new' condition in the original packaging. We may make a deduction from a refund if the value of the item has diminished due to excessive handling or use.

We cannot accept returns of software, memory cards, DVDs, or pre-recorded videotapes that have been opened or used, in accordance with copyright protection laws. We also have to exclude items that are custom-made or special orders. This does not change your statutory rights.

**Our warranty on second-hand items applies to products sold in full working condition and not on items specifically described as being sold for "spares only". We will warn you that they are for 'spares only' in the description.

Company Information 

Wex Photo Video is a trading name of Warehouse Express Limited. Warehouse Express Limited is registered as company no. 03366976.

Our registered address is:
13 Frensham Road
Sweet Briar Industrial Estate
Norwich
Norfolk
NR3 2BT

Our VAT no. is 231 9471 12.

There is only one 'Wex Photo Video'

We have become aware that there are a number of fraudulent websites in existence which have been designed to look like they are in some way connected to or associated with us. These sites may include our contact details, office address and/or statements regarding ownership of trade marks by us. 

Please be aware that the only genuine website operated by us in the UK is this site.

We have alerted the authorities to the existence of these fraudulent sites. If you think you have come into contact with one of these websites, and have suffered loss as a result, we recommend you report this via the Action Fraud website.