Wex Photographic is the Best Online Shop according to Which?’s annual survey of over 10,000 of its members.
The Wex team react to the news
We are delighted to announce that Wex Photographic is the Best Online Shop according to Which?, based on a survey of over 10,000 of its members. The Which? survey awarded Wex an overall customer score of 91%, placing us ahead of all other retailers, including John Lewis and AO.com. One of those surveyed said: “Wex is helpful and efficient, with good prices and a huge range.”
Alongside the overall award, Wex also took the top spot in the Electrical Items category, receiving top marks from customers across a range of factors. Several of those surveyed mentioned Wex’s customer service and support, with one noting that “the website is easy to use with good, detailed information and competitive prices.” Another Which? member said of our service: “Always helpful and you can speak to someone if you are in doubt about an item.”
“I am very proud that we have been recognised by Which? members as the best online shop,” says Louis Wahl, Chief Customer Officer of Wex. “All of our colleagues see that delighting our customers is the most important part of their job. Making the extra effort to help people achieve more from their photography is what makes Wex stand out.”
Watch the video below to meet some of the Wex team and find out what we think makes us different to other retailers.