Wex Photo Video Comes Second in Which? 2018 Online UK Retailer Survey


Which? subscribers award Wex Photo Video joint second place in online UK retailer survey for best customer service


Wex Photo Video Comes Second in Which? 2018 Online UK Retailer Survey

Wex Photo Video is proud to be recognised by Which? as one of the UK’s top five online retailers.


Here at Wex Photo Video, we are pleased to announce that we’ve positioned joint second place in the 2018 Which? online shops survey. Over 10,000 Which? subscribers rated 118 of the most popular online shops with regard to their experiences over the past six months, and we are proud to be recognised as one of the UK’s top five online retailers. Click here to read the press release in full

The Which? editorial team stated: “It was the less familiar, specialist sellers that trumped the better-known brands when it comes to customer satisfaction and likelihood to recommend. The top of the overall table is populated with smaller retailers that treat their customers well and offer a more personalised service. It was difficult to find a category that these retailers did not achieve a five-star rating in.”

Louis Wahl, chief executive officer at Wex Photo Video, commented: “These results are testament to the commitment, expertise and knowledge of our employees, who are continuously focused on delivering outstanding service to our loyal customers – and we’re thrilled to see this recognised in the Which? survey today. As we head towards the busy Christmas period, our teams will be working hard to ensure that our customers have an exceptional experience when making an enquiry, purchase or receiving advice from us.” 

This accolade from Which? is undoubtedly a result of the unparalleled work ethic of our staff. The teams work hard – across our various office spaces and network of nine stores, including Kennington Lane’s Fixation – to promote Wex Photo Video’s core values and consistently exceed expectations.

We would also like to thank our loyal customer base, whose confidence in our services has made today’s achievement possible. And, of course, everyone who voted for Wex Photo Video in the Which? consumer survey. We are looking forward to ensuring that you receive the same high-quality service over the imminent Black Friday and Christmas periods.

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