Information for Calumet Customers

On the 26th September 2017, Calumet Photographic Limited UK merged with Wex Photo Video. All customer service enquiries are now being handled by Wex Photo Video. 

If you have a question to which you cannot find the answer, please contact the Wex customer service team

Calumet FAQs

  • Why has the Calumet site closed? 
    Calumet Photographic and Wex Photo Video have now merged to offer an improved experience and wider range of products to photographers and filmmakers across the UK.  The recently improved Wex website offers more services and functions, making it the better choice for customers.

  • Can I still place orders? 
    As of Tuesday 26th September, you will no longer be able to access the Calumet website. You will be able to order from the Wex Photo Video website, by phone or in store.

  • What will happen to orders I have already placed?
    All orders will be fulfilled as normal. If you have an item on back-order, we will contact you once stock has arrived and has been allocated to your order.

  • Will I be able to see my order history?
    No, you will not be able to see your order history online. If you need a copy of your receipt/invoice, please contact us on 01603 481765 and select option 2.

  • Will I be able to see my wish lists in the future?
    Wish lists from the Calumet site will not be transferred.

  • Will the Calumet stores still be staffed by the same knowledgeable team?
    Yes, there will be no changes to the staffing in the stores across the country.

  • Will Calumet open days still go ahead? 
    Yes, Calumet Open Days will still take place at stores across the UK. We'll keep our Open Days page updated with details.

  • Will Calumet Academy workshops continue to be available?
    Calumet Academy workshops will continue to be available alongside Wex Events and all existing bookings will remain valid. You can find out about our latest programme at our new Events Site, or contact the team directly at events@wex.co.uk. 

  • Will I still be able to buy Calumet brand products
    Yes, these will be available to buy in store and on the Wex Photo Video website.

  • Who do I contact if I have any questions?
    Please contact the Wex Photo Video customer service team and they will endeavour to deal with your enquiry. Alternatively, you can visit your local Wex or Calumet store. Find your nearest shop here.

  • What number should I use for advice?
    Please contact our customer service team on 01603 481765

  • Will my account transfer automatically to Wex Photo Video?
    All existing Calumet customer accounts have been copied over to the Wex site; to activate yours, visit the Wex Account Login Page and follow the ‘Request a New Password’ link.

  • Are you allowed to copy my account details to another website without prior permission?
    Both Calumet Photographic Limited UK and Wex Photo Video are owned by the same holding company, Aurelius Phi Ltd, and the two companies are becoming one. As the ultimate owner of both businesses is the same entity, customer data can be accessed within strict guidelines of use, compliant with the Data Protection Act. Please note that all customer data is protected to the highest standards of security. Customer data is used in accordance with the permissions given and held, and any unsubscriptions will be honoured. We will not share customer data with any third-parties.

  • I’d like to return an order: how should I do that now?
    If you purchased the item in store, you can return it directly to the store or you can contact our customer service team.

  • Will the warranty for my item be honoured?
    Yes, if you are experiencing any issues with your item within the warranty period, simply contact our customer service team.

  • I have a voucher code/gift card I haven’t used yet: what should I do?
    Gift cards can be redeemed in store or by contacting our customer service team. Web site voucher codes will no longer be valid.

  • There’s a product I regularly buy from Calumet. Will I still be able to get it from Wex?
    All Calumet products should be available on the Wex website. If there is a product that you cannot find listed on www.wexphotovideo.com, please contact our customer service team and we will endeavour to find it for you.

  • Will my student membership still be valid?
    If you are already signed up to the student scheme, your membership will be honoured for the full 12 months, as per the original terms. 

  • Will the Calumet blog still be available?
    Along with the main site, the Calumet blog has now closed, but you can find all the advice, guides and inspiration you need on the Wex Photo Video blog. If there is something you can no longer find or if you have an idea for an article or video that you would like us to cover, please send an email to social@wex.co.uk

 

For more information, please find below our two latest press releases detailing the integration of our businesses and subsequent rebrand. The releases are also available for download as PDFs here and here.

 

Press release: Wex and Calumet UK to become Wex Photo Video, featuring the UK’s largest photo retail outlet at new London location 

  • Wex Photographic and Calumet UK to become Wex Photo Video from 11 October
  • Major investment in new 7,000 ft2 (650 m2) site to replace London Drummond St store

London, 5 October 2017: Today, Wex Photographic and Calumet UK announce strategic changes to their combined business operations, solidifying their position with enthusiast and professional photographers and filmmakers. The pooled strengths of the two companies will deliver benefits to customers throughout the country, through improved range and service.

Having established its reputation among photographers, Wex has successfully engaged a growing audience of pro videographers and independent filmmakers with recent investment in products and resources. To reflect this expansion, the business will rebrand as Wex Photo Video on 11 October 2017, announcing its intention to become the UK’s premier retailer for photographers and videographers.

Wex’s Norwich showroom will be rebadged as Wex Photo Video immediately, while Calumet stores will be rebadged and improved throughout 2018.

The imminent closure of Calumet’s long-standing Drummond St shop, due to the forthcoming HS2 development, has presented Wex Photo Video with a great opportunity to create a world-class destination for photographers and videographers. Today, the retailer announces the creation of a major new flagship store on Commercial Rd, London E1. With 7,000 ft2 (650 m2) of retail space, the Whitechapel shop will be the largest of its kind in the UK, featuring a huge selection of cameras, lenses, video equipment and accessories. It is also set to feature a drone flight zone, a permanent photography gallery, a theatre zone for live demos and a dedicated events space for seminars, workshops and screenings. Rental and repair services will be provided in cooperation with Fixation, Wex’s imaging-solutions centre in Kennington.

The Drummond St team will move to Whitechapel in November 2017.

As a result of this substantial investment in new retail capacity to serve the Greater London market, Calumet’s smaller London shop on Wardour St will close for business before Christmas 2017. Any job losses will be kept to a minimum as Wex expands its operations in other locations.

Altogether, this represents the biggest single investment in expanding Britain’s photo retail capacity in years. Wex CEO David Garratt commented: “This investment in range and shops illustrates our ongoing promise to help the country’s photographers and videographers fulfil their creative goals.”

--ENDS--

 

Press release: Wex Photographic and Calumet Photographic UK merge 

  • Calumet Photographic’s UK business and Wex Photographic have merged to build a multi-channel offer for enthusiast and professional photographers and filmmakers
  • As of today, Calumet’s UK site has been closed, with traffic redirected to www.wexphotographic.com
  • Investment planned for Calumet UK stores, which will be rebadged under the Wex brand over the coming months
  • The Calumet name will continue in the UK as an own-label brand for a range of accessories and studio equipment

London, 26 September 2017: With the acquisition of Wex Photographic by Aurelius Equity Opportunities in March 2017, we announced our intention to integrate Wex with Calumet’s UK arm, also owned by Aurelius, to create a single, market-leading business that will cater to the needs of a wide range of enthusiast and professional photographers.

As part of this integration, Calumet’s UK site at www.calphoto.co.uk has today been closed and traffic is being redirected to www.wexphotographic.com. The recently relaunched Wex website was chosen as the online channel for the combined business, largely due to the additional services and better functionality it offers customers.

From today onwards, the combined business will offer a true omni-channel experience for customers in the UK across our popular website, nine shops and Norwich-based contact centre. Fixation, the market-leading repair business owned by Wex, will continue to serve its loyal customer base of professional photographers from its Kennington home, as well as working closely with Calumet branches to offer repair services through the combined business.

The Calumet stores will benefit from an extensive investment plan to improve our retail offer, including a development in people, improvements in shop fittings and customer comfort, and more stock. While this programme is rolled out, many of the stores will continue to trade under the ‘Calumet’ badge. However, all stores will ultimately trade under the Wex brand. Following extensive market research, Wex was found to be the better-known brand, being highly regarded across a range of important customer criteria.

The Calumet name will continue to have a presence in the UK through a range of own-label accessories and studio equipment, sold in-store and online.

Our sister businesses in Germany, Netherlands and Belgium will continue to trade across all channels as Calumet.

David Garratt, Chief Executive Officer at Wex, commented: “Our vision is to create the country’s best-loved photo and video retailer through reliably excellent service, range, convenience and advice. We will continue to work hard to help photographers and filmmakers of all abilities meet their objectives, whether online, in-store or on the phone.”

--ENDS--