Delivery Information
Contact Us
In order to reduce risk to our staff, our contact centre are currently working from home. Please bear with us and follow the directions outlined below.
What do you wish to contact us us about?
1. Customer Services
2. Placing an order
3. Delayed delivery
4. For everything else
Customer Services
Mon: 9am-6.30pm
Tues to Fri: 8.30am-6.30pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Bank Holidays: 10am-4pm
Tues to Fri: 8.30am-6.30pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Bank Holidays: 10am-4pm
In order to reduce risk to our staff, our customer service team are currently working from home. In order for us to best deal with your enquiry, please use one of the following three ways to contact our customer service team;
Mon to Fri: 8.30am-6.30pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Bank Holidays: 10am-4pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Bank Holidays: 10am-4pm
Where possible please order online. If you need to speak to a product expert before making an order or wish to place your order over the phone, please call our dedicated sales team on 01603 486413. For customer service enquiries, please see above.
Missing a delivery
Please email us quoting your order reference
Whilst most orders are now being received on time, there are still a small percentage that are taking a little longer. Please only contact us if your order is over 4 days later than expected.
All other enquiries
Please email us or use one of the below contact methods.
Facebook Messenger »
We aim to reply to all messages within 2 hours during our office hours.
LiveChat »
Available 9am - 6pm Monday to Friday & 9am - 5pm Saturday