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The Wex Promise 

We want our customers to feel confident about every purchase they make with us. Whether it's a brand-new camera or an item from our 'Pre-Loved' second-hand range.

We treat all our customers with the care and attention that is expected from the UK's biggest photo retailer.

We live by these promises.

Range

We offer the UK's largest range of photo and video equipment, with over 20,000 products available for purchase on our website.

Trust

We offer a 30-day Return Policy* on nearly every item, while products in our used section come with a 12-month warranty.**

Service

We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.

Value

We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.

Passion

We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.

*Our 30 day returns promise is subject to the goods being returned in 'as new' condition in the original packaging. We may make a deduction from a refund if the value of the item has diminished due to excessive handling or use.

We cannot accept returns of software, memory cards, DVDs, or pre-recorded videotapes that have been opened or used, in accordance with copyright protection laws. We also have to exclude items that are custom-made or special orders. This does not change your statutory rights.

**Our warranty on second-hand items applies to products sold in full working condition and not on items specifically described as being sold for "spares only". We will warn you that they are for 'spares only' in the description.