The Wex Promise

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Our Promise to support photographers and videographers, from enthusiasts to professionals, is what makes us unique.

The Wex Promise 

We want our customers to feel confident about every purchase they make with us. Whether it's a brand-new camera or an item from our 'Pre-Loved' second-hand range.

We treat all our customers with the care and attention that is expected from the UK's biggest photo retailer.

We live by these promises.

Range

We offer the UK's largest range of photo and video equipment, with over 20,000 products available for purchase on our website.

Trust

We offer a 30-day Return Policy* on nearly every item, while products in our used section come with a 12-month warranty.**

Service

We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.

Value

We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.

Passion

We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.

*Our 30 day returns promise is subject to the goods being returned in 'as new' condition in the original packaging. We may make a deduction from a refund if the value of the item has diminished due to excessive handling or use.

We cannot accept returns of software, memory cards, DVDs, or pre-recorded videotapes that have been opened or used, in accordance with copyright protection laws. We also have to exclude items that are custom-made or special orders. This does not change your statutory rights.

**Our warranty on second-hand items applies to products sold in full working condition and not on items specifically described as being sold for "spares only". We will warn you that they are for 'spares only' in the description.

Company Information

Wex Photo Video is a trading name of Calumet Photographic Limited (Company Registration no. 00425579) and Warehouse Express Limited (Company Registration no. 03366976)

Our registered address is:

13 Frensham Road
Sweet Briar Industrial Estate
Norwich
Norfolk
NR3 2BT

Our VAT no. is 108 2374 32

 

There is only one 'Wex Photo Video'

We have become aware that there are a number of fraudulent websites in existence which have been designed to look like they are in some way connected to or associated with us. These sites may include our contact details, office address and/or statements regarding ownership of trade marks by us. 

Please be aware that the only genuine website operated by us in the UK is this site.

We have alerted the authorities to the existence of these fraudulent sites. If you think you have come into contact with one of these websites, and have suffered loss as a result, we recommend you report this via the Action Fraud website.