Frequently Asked Questions

How do I trade in my old kit at one of your stores?

Simply fill in our trade-in form to get your initial quote, which you'll receive within 1 working day. Once we've emailed you, let us know your preferred store, day and time. We'll do our best to find a suitable time and will confirm your booking, including the duration of your appointment, by email. 

When you arrive in store, please head to the trade-in counter and show your quote reference number. You don't need to be in the store whilst we inspect your items, although you're more than welcome to wait.

Unfortunately, we are unlikely to be able to inspect any items that aren't on the initial quote.

How do I make an appointment?

You can arrange an in-store appointment once you have received your quote. Simply reply to your quote email informing us of your preferred store, best days and times for you and we will get back to you within one working day to confirm the earliest appointment we can make for you.

Alternatively, you can call us on 01603 481836 and we can arrange the appointment over the phone (please have your quote reference number to hand).

Can I trade in for cash in-store?

If your quote is eligible for a cash trade-in and you would rather have cash than credit, your items will need to be shipped to our inspection centre.

We can arrange a collection from a location of your choice, or you can drop off your items at one of our stores.

We aim to turn these inspections around in 1 working day and, once we're done, we'll contact you to discuss the results and run through your options.

What checks will you make when I trade in?

We will always reset your items to their factory default settings to ensure we can test all features, removing any personal data that may be stored in the camera.

Our checks will include: grading the overall condition; sensor condition; buttons/wheel functionality; contacts; ports; screens; dust levels; autofocus and more. We will always share our findings with you and guide you through the next steps. 

How long will it take to inspect my items?

Please refer to our inspection duration estimates listed below as a guide.

Items Inspection Duration
1 DSLR or CSC Body 45 minutes
1 DSLR or CSC Body & Kit Lens 1 hour
1 DSLR or CSC Body & 2 Lenses 1 hour 30 minutes
1 DSLR or CSC Body & 3 Lenses 2 hours
1 Flashgun 30 minutes
1 Battery Grip 30 minutes
Teleconverter or Extension Tube 30 minutes
Bag or Case 30 minutes
1 Lens 30-45 minutes (depending on the lens)
2 Lenses 1 hour
3 Lenses 1 hour 30 minutes
4 Lenses +  2 hours + 15 minutes for each additional lens

We will confirm the duration or your appointment when we arrange your booking.

What happens if I am running late for my appointment or if I have to cancel?

If you are running late or are unable to make your appointment, please give us a call on 01603 481836. We will do our best to accommodate you on the same day but that may not always be possible.

What will I need to bring with me?

  • Please bring your quote reference number with you, and have it to hand when you arrive
  • If you are trading in a camera, please bring the original battery and charger with you as we will need these in order to generate your credit on the same day. For lenses, please ensure you bring any caps, hoods, cases and collars.

Please note: we cannot be held responsible for accessories not part of the original item, so please remove these from the package before you arrive in store.

What happens if I am not happy with your offer?

If for whatever reason you are unhappy with the outcome of our inspection, you are free to take your items home with you. They remain your items until you agree to our offer.

Can I leave my items with you overnight?

If we are unable to accommodate the inspection of your items on the day, we are happy to keep them on our premises overnight or until the next available appointment. We will confirm the inspection date and time with you upon the items being dropped off.