Founded in 1997, Wex Photo Video (formerly Wex Photographic and Warehouse Express) is a leading UK retailer specialising in photography and video equipment. We have supported more than one million customers, combining expert advice with our competitive pricing and a product range of over 30,000 items.
We operate through an integrated online and retail presence, supported by a dedicated customer contact team and fifteen stores across the UK, including a flagship location in Whitechapel. Customers can engage with Wex through a range of channels, including phone, email, live chat, social media, and in-store, seven days a week.
We’ve been recognised for our commitment to service and expertise, and are the UK’s largest online photographic retailer and a multi-award-winning business. We have consecutive ‘Retailer of the Year’ awards from Digital Photo and Practical Photography readers, as well as wider recognition for customer experience and content.
We understand the importance of providing independent advice about photography equipment. We want to help you decide which gear is best for you, whether it's on the phone, via Live Chat, or with our extensive product reviews and buying guides written by professional photographers.
Our partnerships with FedEx and DPD, along with our commitment to holding stock, allow us to offer next-working-day delivery in select areas when you place your order by 5:30 pm, Monday to Thursday. Additionally, we offer flexible delivery options, allowing you to choose your preferred date, time slot, and Saturday service for your convenience.
With a range of over 30,000 different products, we have the broadest selection of photo and video equipment, optics and accessories in the UK.
Our dedication to building strong relationships with manufacturers means we are able to bring you the latest products at the best prices.
We operate a multi-channel approach to retail, offering you the choice of buying online, through our dedicated UK call centre, at our stores in cities across the country or via our specialist Corporate Sales Team.
We want our customers to feel confident about every purchase they make with us, whether it's a brand-new camera or an item from our 'Pre-Loved' second-hand range.
We treat all our customers with the care and attention that is expected from the UK's biggest photo retailer.
We live by these promises.
We offer the UK's largest range of photo and video equipment, with over 30,000 products available for purchase on our website.
We offer a 30-day Return Policy* on nearly every item, while products in our used section come with a 12-month warranty.**
We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit, including part-exchange, finance, and the used products section.
We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
*Our 30-day returns promise is subject to the goods being returned in 'as new' condition in the original packaging. We may make a deduction from a refund if the value of the item has diminished due to excessive handling or use.
We cannot accept returns of software, memory cards, DVDs, or pre-recorded videotapes that have been opened or used, in accordance with copyright protection laws. We also have to exclude items that are custom-made or special orders. This does not change your statutory rights.
**Our warranty on second-hand items applies to products sold in full working condition; not on items specifically described as being sold for "spares only". We will warn you that they are for 'spares only' in the description.
Wex Photo Video is a trading name of Calumet Photographic Limited (Company Registration no. 00425579) and Warehouse Express Limited (Company Registration no. 03366976)
Our registered address is:
13 Frensham Road
Sweet Briar Industrial Estate
Norwich
Norfolk
NR3 2BT
Our VAT no. is 108 2374 32
