- Company Profile
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Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex’s dedication to service, expertise and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 19,000 products. The website is complemented by a specialist Customer Contact team, Showroom and extensive online content. Customers can contact Wex seven days a week by phone, email, live chat, social media or in person.
On 26th September 2017, Wex merged with Calumet Photographic’s UK business to offer a true omni-channel experience across our popular website, nine shops and Norwich-based contact centre. Fixation, the market-leading repair business owned by Wex, will continue to serve its loyal customer base of professional photographers from its Kennington home, as well as working closely with Calumet branches to offer repair services through the combined business.
We understand the importance of providing independent advice about photography equipment. We want to help you decide which gear is best for you; whether it's on the phone, via Live Chat, or with our extensive product reviews and guides written by professional photographers.
Our commitment to holding stock and maintaining strong ties with Royal Mail & ParcelForce Worldwide means we can deliver your order the next working day (order by 6.30pm, Monday - Thursday). We offer flexible delivery options; allowing you to choose the date, time slot and a Saturday service for your convenience.
With a range of over 19,000 different products, we have the broadest selection of photo and video equipment, optics and accessories in the UK.
Our dedication to building strong relationships with manufacturers means we are able to bring you the latest products at the best prices.
We operate a multi-channel approach to retail, offering you the choice of buying online, through our dedicated UK call centre, at our stores in cities across the country or via our specialist Corporate Sales Team.
We want our customers to feel confident about every purchase they make with us. Whether it's a brand-new camera or an item from our 'Pre-Loved' second-hand range.
We treat all our customers with the care and attention that is expected from the UK's biggest photo retailer.
We live by these promises.
We offer the UK's largest range of photo and video equipment, with over 20,000 products available for purchase on our website.
We offer a 30-day Return Policy* on nearly every item, while products in our used section come with a 12-month warranty.**
We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
*Our 30 day returns promise is subject to the goods being returned in 'as new' condition in the original packaging. We may make a deduction from a refund if the value of the item has diminished due to excessive handling or use.
We cannot accept returns of software, memory cards, DVDs, or pre-recorded videotapes that have been opened or used, in accordance with copyright protection laws. We also have to exclude items that are custom-made or special orders. This does not change your statutory rights.
**Our warranty on second-hand items applies to products sold in full working condition and not on items specifically described as being sold for "spares only". We will warn you that they are for 'spares only' in the description.
Wex Photo Video is a trading name of Calumet Photographic Limited (Company Registration no. 00425579) and Warehouse Express Limited (Company Registration no. 03366976)
Our registered address is:
13 Frensham Road
Sweet Briar Industrial Estate
Our VAT no. is 108 2374 32