We monitor thousands of prices every day to ensure our range of over 30,000 photo and video products remains competitive. Occasionally, a deal may look too good to be true – and often it is.
Some retailers ship products to UK customers from outside the EU. These are known as Grey Imports, and they can carry a number of risks.
- In some cases, the manufacturer will not support the standard warranty
- Some manufacturers promote additional years of warranty in the UK – a grey import would not qualify for this support
- In many instances, you will not be eligible for a cashback promotion if it is run by the UK office of that manufacturer
- Sometimes manufacturers don't even want to undertake chargeable repairs on grey imports
- You can be liable for import duty and VAT on your purchase
- If the product goes missing in transit, you may be liable; check the small print to see when the title of the goods transfers to the customer
- It may be more difficult to return an item
At Wex Photo Video, you can buy with confidence in the knowledge that:
- We only sell EU-sourced stock*
- We are proud of our Customer Service
- You can call our UK Call Centre 7 days a week or visit any Wex/Calumet store across the UK
- You will always get the full UK Manufacturer's Warranty
Don't just take our word for it; there are examples on the forums of customers who have had issues:
*While we do our best to ensure that everything we sell is EU-sourced, we cannot always establish the origin of an item bought in via part-exchange and sold as used.
